E-commerce trends 2024

As we delve into the dynamic landscape of e-commerce in 2024, the industry continues to undergo transformative shifts, driven by technological innovations, shifting consumer behaviors, and an ever-evolving digital marketplace. The coming year promises to be a crucial moment for online retailers, as they navigate a multitude of trends that shape the way businesses connect with customers, optimize operations, and stay ahead in an increasingly competitive environment.

Join us on this journey to uncover the trends that will define the e-commerce landscape in the year 2024 and beyond!

In the ever-evolving landscape of modern commerce, the concept of flexible payment systems has emerged as a pivotal force, reshaping the way individuals and businesses engage in financial transactions. These innovative systems provide a dynamic framework that adapts to the diverse needs and preferences of consumers, fostering convenience, accessibility, and financial inclusivity.

In the present-day world, which is characterised by an economic crisis with no end, and inflation in all Western countries, young people are the ones who care the most about this current situation, and they try to be more aware.

73% of users say they are concerned about the security of their personal data and in particular their credit card or digital payment systems. The preferred payments are digital payments from PayPal, Klarna and Stripe. Fortunately for them, and for all, at the core of flexible payment systems lies the idea of accommodating various payment methods, allowing users to choose options that align with their financial habits and capabilities.

One of the key advantages is the ability to promote financial inclusivity. By embracing different payment methods, these systems break down barriers for individuals who may not have access to traditional banking services. It also can increase customer satisfaction and loyalty.

Flexible payment systems represent a transformative force in modern finance, adapting to the dynamic needs of individuals and businesses alike. By embracing diverse payment methods, fostering financial inclusivity, and leveraging technology, these systems play a crucial role in shaping a more accessible, efficient, and customer-centric financial landscape.

Source: quindo.it

Going on about the attention consumers have on certain topics, it is inevitable to talk about sustainability. We can observe that the second-hand and refurbished market has been growing in recent years. According to a study by TechCrunch, about 82% of consumers globally sell or buy second-hand products.

In our contemporary consumer-driven society, the allure of brand-new possessions often overshadows the latent treasure trove that lies behind the second-hand goods. The wealth embodied in pre-owned items extends beyond mere affordability; it includes rich values, such as unique stories, sense of nostalgia and, of course, sustainability.

In fact, one of the most compelling aspects of second-hand goods is their environmental impact. In an era marked by escalating concerns about climate change and resource depletion, opting for used items becomes an eco-conscious choice. By embracing the life cycle of existing products, we reduce the demand for new manufacturing, subsequently curbing the carbon footprint associated with production processes.

Not to mention nostalgia: in fact, owning an item from the past can evoke memories, transporting individuals to different eras and, sometimes, to memories.

In conclusion, the wealth of second-hand goods transcends monetary value. It encompasses environmental responsibility, the richness of stories, and the evocation of nostalgia. Could this be the end of retail? Not if online shops can adapt to the trend.

Source: quindo.it

Today's consumers, especially young people, as we were saying before, are looking for brands that match their values, with 76% saying they would no longer buy from a company if they learned that employees, communities, and the environment were being mistreated. As consumers spend more and more time researching products and services thoroughly before buying, they want to support more ethical companies with more sustainable business models.

One aspect they take into consideration when making a purchase is waste:

The results of a 2022 survey conducted by the International Post Corporation (IPC) showed that consumers around the world recycle (45%) rather than throw away (23%) the packaging in which they receive their products; and most would prefer the packaging to be recyclable if not reusable, with 42% of digital shoppers saying they would choose a company that uses sustainable packaging over one that does not, according to a statistical study.

The option of zero-waste or biodegradable packaging, the reduction of waste, the avoidance of plastic, printed wooden pallets, are all valid options for brands to gain the customer's trust. But they have to be careful not to fall into the trap of greenwashing.

Another aspect that consumers care about is the social values:

The younger generation, the Millennials and Generation Z, who make up most of sales, have a strong political outlook. 78% of Generation Z buyers believe that brands should take a stand on social issues, such as diversity and gender equality.

Consumers also expect brands to be explicit about their values and beliefs and can recognise when a company is being disingenuous.

Source: IBM, Retail Leader

In the rapidly evolving landscape of online commerce, Artificial Intelligence (AI) stands as a formidable force, reshaping the way businesses and consumers engage in the digital marketplace. AI technologies are emerging as catalysts for innovation, efficiency, and unparalleled personalization.
Let’s analyse together two important trends for 2024:

Voice Commerce

Voice-activated shopping is revolutionising the retail sector, offering consumers a completely new way to interact with brands and make purchases. This technology is based on voice recognition and natural language processing, allowing users to simply express their needs and fulfil them. But what exactly is driving the rise of this innovative trend?

• Convenience: consumers are continuously looking for ways to simplify their daily activities, and voice commerce is a way to increase the convenience in our busy lives. With voice assistants, such as Alexa (from Amazon) and Siri (from Apple), havior, they can now order products or access information easily and hassle-free.
• Customised shopping experiences. Voice-activated shopping can offer highly personalised experiences, by suggesting relevant products, saving consumers time and effort.

While this trend presents itself as innovative, easy to approach and convenient, it also raises concerns among consumers. Users want to be sure that their personal information is handled securely and that their interactions with voice assistants are kept private. Stricter data protection measures and transparent privacy policies are essential to instill trust in consumers.

Source: OKMG.com

Virtual Shopping Experiences

Virtual shopping refers to e-commerce experiences where online shoppers can browse and buy products within a digital representation of a physical store. Using technology such as Augmented Reality and Virtual Reality, virtual retailing reimagines the online shopping experience using 3D renderings of the in-store environment, virtual try-on tools, virtual assistants, and more.

For example, what brands can now provide buyers is the “Virtual try-on" experience: with AR technology, it is possible for consumers to virtually ‘try’ items before purchasing, reducing returns due to the wrong size, color, or fit. Pandora, the famous jewelry company, is using this technology. If you want to try a ring, there is the option to try it virtually, directly on your finger, using the camera of the phone.

Another important aspect to highlight is data collection.

E-commerce has been a turning point because it is so easy to monitor a customer's entire purchase journey from start to finish. A disadvantage of in-store shopping which has been noticed is that you do not know what other products the consumers may have considered, or how many store visits were made before they decide to finalise the purchase. In a 3-D environment, you can see how customers react to the merchandising efforts in a way you simply cannot measure offline.

Sources: ilsole24ore; whiplash.com